Refund policy
Return & Refund Policy
We want you to be confident in your purchase. Because our products include live planting material and agricultural products, return eligibility depends on the product and its condition.
Miscanthus Rhizomes
Miscanthus rhizomes are live planting material and should be inspected promptly after delivery.
Damaged or Incorrect Orders
If your rhizomes arrive damaged, unusable, short in quantity, or you receive the incorrect product, please contact us as soon as possible after delivery.
Please provide:
- Your order number
- A description of the issue
- Clear photos of the rhizomes
- Photos of the packaging and shipping label when applicable
Please do not discard damaged product or packaging until we have reviewed your claim.
Once reviewed, we will determine the appropriate resolution, which may include replacement product, replacement of the affected quantity, or a refund when appropriate.
Change of Mind / Project Changes
Because rhizomes are live planting material, please contact us before returning any product.
Unplanted and unused rhizomes may be eligible for return if they are still in their original condition and packaging. Return eligibility will depend on the condition of the product and the amount of time since delivery.
Do not ship rhizomes back without contacting us first.
Customers may be responsible for return shipping when the return is unrelated to damage, an incorrect shipment, or an error on our part.
Plant Establishment
Freedom Miscanthus is a living agricultural product, and establishment can be affected by planting depth, soil conditions, drainage, moisture, temperature, weed competition, planting timing, and aftercare.
If you experience an establishment issue, contact us with your order number, planting date, location/USDA growing zone, and photos of the planting area. We will review the situation and help determine the appropriate next step.
We cannot guarantee establishment when rhizomes have been improperly stored, planted outside appropriate conditions, allowed to dry out after planting, planted in unsuitable conditions, or otherwise cared for contrary to the provided planting recommendations.
Revive Premium Miscanthus Animal Bedding
If your Revive bedding arrives damaged, you receive the wrong product, or there is a shortage in your shipment, please contact us with your order number and photos of the product and packaging.
Unopened and unused bedding may be eligible for return. Please contact us before returning bedding so we can confirm eligibility and provide return instructions.
Opened or used bedding is generally not eligible for return unless there is a verified product issue.
Refunds
Approved refunds will be issued to the original payment method. Original shipping charges and return shipping costs may not be refundable unless the return resulted from an incorrect, damaged, or defective shipment.
Please contact us before returning any product so we can review the situation and provide the correct next steps.