Shipping policy
Shipping Policy
We ship Miscanthus rhizomes, Revive Premium Miscanthus Animal Bedding, and other eligible products throughout the United States where shipping and agricultural regulations allow.
Miscanthus Rhizomes
Rhizomes are live planting material. Shipping schedules may vary based on order size, inventory, planting season, destination, and weather conditions.
Most standard rhizome orders are prepared and shipped as quickly as possible. Bulk orders may require approximately 1–2 weeks for processing and shipment, depending on quantity and seasonal demand.
We recommend ordering ahead of your intended planting date rather than waiting until the end of your planting window.
Miscanthus is suitable for USDA Zones 4–9. Rhizomes can be planted in the fall or spring when soil conditions are suitable. Fall planting is preferred when conditions allow.
Bulk Rhizome Orders
We offer multiple quantities, including 500-count, 1,000-count, 2,000-count, and larger bulk quantities when available.
Large orders may require different shipping arrangements or additional processing time. Shipping costs and estimated delivery timing will be shown during checkout when available or confirmed with the customer for orders requiring special freight arrangements.
Revive Premium Miscanthus Animal Bedding
Revive bedding may be shipped as individual quantities, multiple bags, pallets, or larger freight orders depending on the order.
A full pallet contains 54 bags of Revive bedding.
Larger bedding orders may ship by freight and can have different delivery requirements and transit times than standard parcel shipments.
Tracking
When tracking information is available, it will be provided after the order ships.
If your order has shipped but has not arrived as expected, contact us with your order number, and we will help review the shipment status.
Shipping Damage or Shortages
Please inspect your order when it arrives.
If an order arrives damaged, contains the incorrect product, or appears to be short in quantity, contact us as soon as possible with:
- Your order number
- Photos of the product received
- Photos of the packaging
- The shipping label or packing slip when available
- A description of the issue or quantity received
Please keep the product and packaging until the issue has been reviewed.
Delivery Timing
Shipping and delivery estimates are estimates rather than guaranteed arrival dates. Large orders, seasonal demand, weather, carrier delays, and freight scheduling can affect delivery.
If you are ordering rhizomes for a specific planting date or have a time-sensitive bulk order, we recommend ordering early.